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Check the Policies statement and find out why you can be always safe at StoneCraftsPerú.
Shipping Information & Costs:
Quotation of price:
Ex Works (Ships from StoneCraftsPerú Office in Lima – Peru), in US Dollar.
Other modalities could settle down.
Packaging:
The products are protected and packed using Polyethylene Foam (PE), Kraft Paper
and Corrugated Board. Packed in boxes of 10- 20 Kg.
The products could be packed in individual boxes if the client pays the additional cost of the boxes.
Mode and (suggested) way of transport
According to the requirement of the customer.
By sea for big quantities is recommended (always more than 1 cubic meter)
Air freight for goods of little weight, more of 100 Kg.
UPS or DHL courier express for samples and small quantities, less of 40 Kg.
Minimum Orders:
The minimum order to open a new account is $500.00 wholesale.
The minimum re-order for established account is $150.00 wholesale. To open an account,
please furnish three trade references plus the name of your bank, with complete addresses and
telephone numbers.
Terms of delivery:
According to negotiation and the productive capacity .
Minimum 1 month later of receiving the order.
Samples could be delivered within 20 days since the date of reception of order.
Payment Method:
Advance
Letter of credit.
Against delivery of documents or of merchandise
Bank Transfer
Money order/Cashiers check
Western Union
Guarantee:
Our guarantees that the product or products that you ordered are exactly as the description that appears on the web site. In the case the products you receive don’t complain with the guaranties described please read our return policy.

Products availability:
In some case we won’t be able to complain with the product availability quoted in your order due to external reasons. In this case we will contact you by email to ask how to proceed; you will be able to choose between canceling the order or wait until the product becomes available.

Return Products:
Full refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization number by email during this 60-day period to qualify for a refund. If your return is in any way a result of an error by StoneCraftsPerú, please be sure to indicate the nature of the error when requesting the Returned Merchandise Authorization number and a customer service specialist will provide you with further instructions.

If the return is not a result of an error by StoneCraftsPerú, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. No refunds will be available after the 60-day period has expired.

Damaged / Incorrect Products or Incomplete Orders
If you have received a damaged , or if you believe that part of your order is missing, please immediately send an email to a Customer Service Representative at support@stonecraftsperu.com. In your message indicate your name, order number, and email address, and provide as much detail as possible about the situation. Acustomer service specialist will provide you with further instructions.

Canceling or Modifying an Order
Once you have placed an order, the request is promptly sent to the center order. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at support@stonecraftsperu.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the aforementioned return instructions if you decide not to keep the product after having received it.
Privacy StoneCraftsPerú saves the following information about its customers:
We do not share or sell your information. We do not ever share or in any way distribute your personal information. We do not sell your address or other personal information to anyone. Your personal information will never be given away and is protected on our secure server. Those will only be used by our internal services for the treatment of your order and to personalize the communication.

Automatic Information: information related to their buy and navigation behavior within our site, this information serves us to offer customized promotions to our customers according to its tastes
information about your computer: information about its operating system and its internet browser, this information serves us to improve our service and presentation according to the capacities of the computers of our clients.
The information of our clients stays totally confidential; we may only share it in the following cases: Suppliers: we shared necessary information with: shipment companies and credit card companies.
Sales: in order to be able to offer sales and personalized promotions.
Transference of business: in the case of transference or sale of our business, the information of our clients will be transferred with the rest of the assets.

In accordance with the data-processing law you have a right of access , of correction and suppression of the data concerning you. For that, it is enough for you to warn us by mail to support@stonecraftsperu.com

Acceptance of Conditions
These conditions of use are subject to change without previous warning and you will be subject to the new conditions. If you decide to visit or buy in StoneCraftsPerú you are automatically accepting the conditions previously mentioned above.
If you have any doubt about the conditions of use, please contact us at support@stonecraftsperu.com